Privacy Policy

1. Information we collect

What we collect depends on how you use the Platform.

• Account details: your full name, email address, phone number, and password (we store only a secure hash of it, never the password itself).
• Store owners: your store's name, description, city, location on the map, and the phone number, WhatsApp, Instagram and Facebook details you choose to add; your logo and cover images; your products (names, descriptions, prices, photos and videos); and the record that you accepted our seller terms (version and time).
• Customers: your delivery addresses (name, phone, address, city and an optional map location), your cart and wishlist, your orders (items, delivery address, phone number and notes), your reviews, and your likes, comments and views on reels, the stores you follow, and your loyalty points and referrals.
• Sign-in and technical data: session records that keep you signed in (including basic device information), and standard server logs such as IP address and request details that we and our providers keep to run and secure the Platform.
• Notifications: if you allow them, we keep a push token that identifies your phone (and its type), linked to your account, along with your choices about which notifications you get (order updates and offers).
• Messages you send us through the Contact page (your name, email address and message).
• We do not collect payment card details: orders are paid in cash on delivery and the Platform does not process card payments. We do not use advertising identifiers or third-party advertising or analytics tools.

2. Location

The seller app asks for your device's location only while you are using it and only when you choose to set your store's location. It is used to place your store on the map and is saved with your store profile. Customers can add an optional map location to a delivery address so a delivery can be arranged. If you use the delivery-driver mode, your location is shared with us while you are on duty so orders can be assigned and tracked. We never track your location in the background when you are not on duty.

3. How we use your information

• To create and run your account and to place, confirm, prepare, deliver and follow up orders.
• To show stores, products, reviews and reels to other users.
• To calculate delivery fees, commissions and settlements between the Platform and stores, and to run loyalty points and referrals.
• To keep the Platform safe: preventing fraud and abuse, and reviewing stores, products, reviews and comments.
• To send you service messages about your account and orders, and to answer your messages.
• To send notifications to your phone when you allow them: order updates, new orders for store owners, and delivery offers for drivers. We only send you promotional offers and announcements if you turn them on yourself.
• To meet our legal and accounting obligations.

4. Who can see your information

• The store that fulfills your order sees your name, phone number, delivery address and order notes, and a delivery driver assigned to your order sees the delivery address and phone number. This is needed to deliver your order.
• Other users can see public content: a store's profile and products, and your name next to reviews and comments you post.
• Our service providers process data for us and only to run the Platform: website and server hosting, database hosting, content delivery, video hosting and streaming (Cloudflare Stream), and push notifications (Expo, which passes them to Apple and Google to reach your phone, and sees the notification text and your device token). The iOS apps show maps using Apple Maps.
• Authorities, when the law requires it or to protect the rights and safety of users and the Platform.
• We do not sell your personal information and we do not track you across other companies' apps or websites.

5. How long we keep it

We keep your information while your account is active. When you delete your account, your personal information is erased and you can no longer sign in. A store owned by the account is hidden from customers and its identifying details are erased. Order history and commission records are kept without any link to you, because they are financial records we must retain. Backups are removed on their normal schedule.

6. Your choices and rights

• View and update your name, phone number and password in the app under Profile > Personal Information.
• Delete your account at any time in the app under Profile > Delete my account. You can't delete it while you have orders in progress or commission you haven't settled with the Platform.
• Control the permissions you give the app (photos, location) in your device settings.
• Turn notifications off at any time in your device settings. In the customer app you can also choose which kinds you get under Profile > Notifications (offers stay off unless you turn them on).
• Ask us about your information, or ask us to correct it, through the Contact page.

7. Security

Data is sent over encrypted connections, passwords are stored only as secure hashes, and access to administrative tools is restricted. No system is perfectly secure, so please choose a strong password and keep it private.

8. Children

The Platform is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed, and we will notify you inside the app or on the website of important changes.

10. Contact us

Questions about this policy or your information? Reach us through the Contact page on mnalbayt.com.