Delete your account

1. Delete your account in the customer app

Deleting your account is permanent and cannot be undone.

• Open the Mn Al Bayt app and sign in.
• Go to the Profile tab and tap "Delete my account" at the bottom.
• Read what will be deleted, enter your password to confirm, and tap "Delete my account permanently".
• Confirm in the pop-up. Your account and personal data are deleted straight away.

2. If you have unfinished orders

Your account can't be deleted while you have orders in progress. Finish or cancel them first, then delete your account.

3. Store owners

A store owner's account is deleted from the Mn Al Bayt Seller app (Profile tab, "Delete my account"), because deleting it also closes the store. It can't be done while the store has orders in progress or unsettled commission.

4. If you can't use the app

If you can't sign in or no longer have the app, send us a deletion request through our Contact page (mnalbayt.com/contact). Include the email address or phone number of the account. We will check that the request comes from the account owner before we delete anything.

5. What we delete

• Your name, email address, phone number and password. You will not be able to sign in again.
• Your saved addresses, cart, favourites and the stores you follow.
• Your reviews, comments and likes on reels.
• Your notifications, registered devices and sign-in sessions.
• Your points balance and referral bonuses. You will not be able to use them after deletion.

6. What we keep

We keep your order history, because orders are financial records we must retain. The delivery address, phone number and notes are erased from it and it is no longer linked to you. Backups are removed on their normal schedule.